Pharmacist Interview Questions (With Example Answers) - Skills To Get Ahead In Your Career

Becoming a pharmacist can be a fulfilling role in the medical field. Before you interview for a pharmacist position, you should consider what answers you would provide so you are prepared. In this article, we list common questions that your interviewer could ask during your pharmacist interview along with some example answers to help you to create replies of your own.

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Your interviewer may ask you a selection of these common questions to find out more about your background:

Tell me about yourself.

Where did you attend college? What did you enjoy the most about your time there?

What type of books do you enjoy reading?

Where do you see yourself in five years?

How would your friends describe you?

Out of the other candidates, why should we hire you?

What is your greatest weakness, and how are you working on improving it?

Do you have any hobbies and interests?

What do you consider to be your greatest professional achievement?

Tell me about a difficult decision you had to make in the workplace.

These questions allow the interviewer to understand your qualifications and experience as a pharmacist and how well you would fit the position:

What are some of the challenges facing pharmacists today?

What qualities does a pharmacist need to succeed in the role?

What do you like the most about working as a pharmacist?

How do you ensure your knowledge is up to date with current pharmacy practices and new drugs?

What do you know about working with health insurance companies?

Do you feel that pharmacy work is repetitive? What keeps you motivated to do the job well?

Are there any aspects of work in the pharmacy that you do not enjoy, and if so, why?

When a customer uses a lot of different medications, how do you ensure they are all compatible?

Do you have any experience with immunizations?

What factors must you consider before dispensing medications to patients?

The interviewer may ask the following questions to find out about your critical thinking and problem-solving skills, which are essential to the pharmacist role:

How do you educate patients to manage their medication? What factors must you consider?

If you were a medication, which one would you be and why?

Tell me about a time when you helped a difficult patient. What was their issue, and how did you resolve it?

What problems do you feel are the most difficult to deal with in a pharmacy and why?

Are you familiar with the Francis report? Can you tell me about the impact it had on the pharmacy?

What would you do if a physician does not want to alter a medicine that you consider inappropriate for a particular patient?

If a customer brings you a prescription and you cannot read it, what would you do?

Explain why a physician may prescribe antibiotics for a viral infection.

What information should a prescription for controlled drugs contain? What would you do if some of the information was missing?

What mistakes must you avoid when you are dispensing drugs? Have you ever made any of these mistakes, and if so, how did you rectify them?

These are some popular interview questions for pharmacists with sample answers and tips on how to answer them. Your interviewer wants to see how well you demonstrate your communication and presentation skills:

Why did you choose a career as a pharmacist?

A customer wants to purchase a medication that you are not familiar with. What would you do in these circumstances?

How do you recognize drug-seeking behavior? Have you experienced it in the past?

With regards to running the pharmacy as a business, what do you think are the most important aspects to consider?

How would you deal with employee unrest in the pharmacy? Can you give an example?

What would you do if a customer wanted a refund on some medication they had purchased?

A customer is dissatisfied because you do not have the medication they need in stock. How do you deal with the situation?

Career choice is based on several factors. While you may have chosen a career as a pharmacist because it pays well, the interviewer wants to know that you have other reasons beyond salary. Good reasons to include are that you enjoy helping others and that you find pharmaceuticals interesting. This is a good opportunity to convey your passion for and understanding of the profession.

“Since my early years at school I knew that I wanted to enter a career in the health field because I was fascinated with science, the human body, illnesses and how they could be cured. Before I decided on my undergraduate degree, I obtained work experience in a variety of medical careers, and I realized then that pharmacy is my passion—it’s an opportunity to work in a scientific field that also allows me to help people. I am confident I have the skills and personality to offer your customers the best possible pharmacy service, and I have a genuine passion and interest in the role.”

Interviewers commonly ask situational questions like this to test how you would interact with a customer when you are not confident of the answer. The interviewer wants to see how you engage your problem solving and critical thinking skills to react appropriately. Your answer should convey the level of customer service you can offer, how you interact with customers and how you perform research to find out about the medication.

“I like to be cheery and confident when I interact with customers, so I would tell them I was unfamiliar with the medication they named. I would ask them to spell out the name, in case the issue was the pronunciation. It is also a good idea to ask what the product is used for. I would check on the store database to see if we carried the product, and if I still had no success in locating the medicine, I would offer the customer an alternative product once I inquired about the symptoms.

If the customer was only interested in the original product, then I would ask for their contact details and offer to contact them once I had fully researched the product to see if we could order it in or provide further details about it.”

It is important to care for the needs of the patients, but the pharmacy is a business. The interviewer wants to know that you understand the business aspects of the pharmacy in addition to having extensive medical and pharmaceutical knowledge. You must be able to show that you understand the full range of a pharmacist’s responsibilities and you would be a valuable employee.

“I think the duties of a pharmacist should be to offer exceptional customer service. This means using both my skills as a pharmacist but also as an employee who understands that the customer must come first. If I care for the customers, treat them with courtesy and ensure they have their needs met, they will return and invest their money in the pharmacy over and over while telling others about the great service we offer.”

As a pharmacist, you may be expected to manage and supervise junior members of staff. You must be able to demonstrate that you have management skills, communication skills and that you know how to manage conflict in the workplace and ensure that it does not affect customers that are in the pharmacy.

“Working in a pharmacy means working closely with other staff members, and we need to operate as a cohesive team. In my previous position, I had to resolve an issue between the pharmacy technicians there. I think the important thing is to determine what the reason is for the conflict and then how we can move forward to resolve it. I talked to the technicians separately to find out their point of view about the situation. One of the technicians felt they were being unfairly burdened with additional work as the other technician often had to leave work early to care for her children.

We came together and created a new schedule of work, where each technician could work the hours that suited them best. We used flexibility and understanding to overcome the problem and eradicate any public disagreements. It is always best to resolve situations amicably wherever possible.”

The interviewer is trying to find out how you would handle difficult situations in the pharmacy and how you can resolve these issues while maintaining excellent customer service. You must give an answer that demonstrates your interpersonal and problem-solving skills.

“The imperative thing is to find out exactly why the patient wants a refund. If they think the medication did not help their symptoms, I would ask questions to determine what their symptoms are and how they took the medication. Sometimes patients do not follow the instructions correctly, which could mean the medication does not work as well as it should.

I would check the amount they were taking and frequency. If, for example, they had not taken all of the medication, I would explain that they need to take the entire course to benefit. Depending on the store policy, I may offer a refund or alternative medication.”

You must be able to deal with challenging customers when you work in a pharmacy. There will be times when you are waiting on stock and a patient has a prescription to fill. The interviewer needs to be sure that you can handle difficult situations like these and prevent them from escalating and disrupting other customers in the pharmacy.

Your answer needs to convey that you can remain calm and collected in these situations and that you can use problem-solving and interpersonal skills to diffuse situations that could potentially reflect on the business.

“I would call the customer over to a quiet area away from other people and explain that we do not have their medication in stock at the moment. I would allow them to voice their issues and explain that I could call the nearest branch of the pharmacy to see if they had stock.

If the other pharmacy had stock, I would direct the customer there. If they also did not have stock, I would determine the earliest date we would have the medication and arrange to call the patient immediately as soon as we could fill the prescription.”

If you’re interested in becoming a pharmacist or working in the healthcare industry, here’s a list of 10 interesting jobs you may consider:

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7. .css-1v152rs{border-radius:0;color:#2557a7;font-family:”Noto Sans”,”Helvetica Neue”,”Helvetica”,”Arial”,”Liberation Sans”,”Roboto”,”Noto”,sans-serif;-webkit-text-decoration:none;text-decoration:none;-webkit-transition:border-color 200ms cubic-bezier(0.645, 0.045, 0.355, 1),background-color 200ms cubic-bezier(0.645, 0.045, 0.355, 1),opacity 200ms cubic-bezier(0.645, 0.045, 0.355, 1),border-bottom-color 200ms cubic-bezier(0.645, 0.045, 0.355, 1),border-bottom-style 200ms cubic-bezier(0.645, 0.045, 0.355, 1),border-bottom-width 200ms cubic-bezier(0.645, 0.045, 0.355, 1),border-radius 200ms cubic-bezier(0.645, 0.045, 0.355, 1),box-shadow 200ms cubic-bezier(0.645, 0.045, 0.355, 1),color 200ms cubic-bezier(0.645, 0.045, 0.355, 1);transition:border-color 200ms cubic-bezier(0.645, 0.045, 0.355, 1),background-color 200ms cubic-bezier(0.645, 0.045, 0.355, 1),opacity 200ms cubic-bezier(0.645, 0.045, 0.355, 1),border-bottom-color 200ms cubic-bezier(0.645, 0.045, 0.355, 1),border-bottom-style 200ms cubic-bezier(0.645, 0.045, 0.355, 1),border-bottom-width 200ms cubic-bezier(0.645, 0.045, 0.355, 1),border-radius 200ms cubic-bezier(0.645, 0.045, 0.355, 1),box-shadow 200ms cubic-bezier(0.645, 0.045, 0.355, 1),color 200ms cubic-bezier(0.645, 0.045, 0.355, 1);border-bottom:1px solid;cursor:pointer;}.css-1v152rs:hover{color:#164081;}.css-1v152rs:active{color:#0d2d5e;}.css-1v152rs:focus{outline:none;border-bottom:1px solid;border-bottom-color:transparent;border-radius:4px;box-shadow:0 0 0 1px;}.css-1v152rs:focus:not([data-focus-visible-added]){box-shadow:none;border-bottom:1px solid;border-radius:0;}.css-1v152rs:hover,.css-1v152rs:active{color:#164081;}.css-1v152rs:visited{color:#2557a7;}@media (prefers-reduced-motion: reduce){.css-1v152rs{-webkit-transition:none;transition:none;}}.css-1v152rs:focus:active:not([data-focus-visible-added]){box-shadow:none;border-bottom:1px solid;border-radius:0;}

8. .css-1v152rs{border-radius:0;color:#2557a7;font-family:”Noto Sans”,”Helvetica Neue”,”Helvetica”,”Arial”,”Liberation Sans”,”Roboto”,”Noto”,sans-serif;-webkit-text-decoration:none;text-decoration:none;-webkit-transition:border-color 200ms cubic-bezier(0.645, 0.045, 0.355, 1),background-color 200ms cubic-bezier(0.645, 0.045, 0.355, 1),opacity 200ms cubic-bezier(0.645, 0.045, 0.355, 1),border-bottom-color 200ms cubic-bezier(0.645, 0.045, 0.355, 1),border-bottom-style 200ms cubic-bezier(0.645, 0.045, 0.355, 1),border-bottom-width 200ms cubic-bezier(0.645, 0.045, 0.355, 1),border-radius 200ms cubic-bezier(0.645, 0.045, 0.355, 1),box-shadow 200ms cubic-bezier(0.645, 0.045, 0.355, 1),color 200ms cubic-bezier(0.645, 0.045, 0.355, 1);transition:border-color 200ms cubic-bezier(0.645, 0.045, 0.355, 1),background-color 200ms cubic-bezier(0.645, 0.045, 0.355, 1),opacity 200ms cubic-bezier(0.645, 0.045, 0.355, 1),border-bottom-color 200ms cubic-bezier(0.645, 0.045, 0.355, 1),border-bottom-style 200ms cubic-bezier(0.645, 0.045, 0.355, 1),border-bottom-width 200ms cubic-bezier(0.645, 0.045, 0.355, 1),border-radius 200ms cubic-bezier(0.645, 0.045, 0.355, 1),box-shadow 200ms cubic-bezier(0.645, 0.045, 0.355, 1),color 200ms cubic-bezier(0.645, 0.045, 0.355, 1);border-bottom:1px solid;cursor:pointer;}.css-1v152rs:hover{color:#164081;}.css-1v152rs:active{color:#0d2d5e;}.css-1v152rs:focus{outline:none;border-bottom:1px solid;border-bottom-color:transparent;border-radius:4px;box-shadow:0 0 0 1px;}.css-1v152rs:focus:not([data-focus-visible-added]){box-shadow:none;border-bottom:1px solid;border-radius:0;}.css-1v152rs:hover,.css-1v152rs:active{color:#164081;}.css-1v152rs:visited{color:#2557a7;}@media (prefers-reduced-motion: reduce){.css-1v152rs{-webkit-transition:none;transition:none;}}.css-1v152rs:focus:active:not([data-focus-visible-added]){box-shadow:none;border-bottom:1px solid;border-radius:0;}

9. .css-1v152rs{border-radius:0;color:#2557a7;font-family:”Noto Sans”,”Helvetica Neue”,”Helvetica”,”Arial”,”Liberation Sans”,”Roboto”,”Noto”,sans-serif;-webkit-text-decoration:none;text-decoration:none;-webkit-transition:border-color 200ms cubic-bezier(0.645, 0.045, 0.355, 1),background-color 200ms cubic-bezier(0.645, 0.045, 0.355, 1),opacity 200ms cubic-bezier(0.645, 0.045, 0.355, 1),border-bottom-color 200ms cubic-bezier(0.645, 0.045, 0.355, 1),border-bottom-style 200ms cubic-bezier(0.645, 0.045, 0.355, 1),border-bottom-width 200ms cubic-bezier(0.645, 0.045, 0.355, 1),border-radius 200ms cubic-bezier(0.645, 0.045, 0.355, 1),box-shadow 200ms cubic-bezier(0.645, 0.045, 0.355, 1),color 200ms cubic-bezier(0.645, 0.045, 0.355, 1);transition:border-color 200ms cubic-bezier(0.645, 0.045, 0.355, 1),background-color 200ms cubic-bezier(0.645, 0.045, 0.355, 1),opacity 200ms cubic-bezier(0.645, 0.045, 0.355, 1),border-bottom-color 200ms cubic-bezier(0.645, 0.045, 0.355, 1),border-bottom-style 200ms cubic-bezier(0.645, 0.045, 0.355, 1),border-bottom-width 200ms cubic-bezier(0.645, 0.045, 0.355, 1),border-radius 200ms cubic-bezier(0.645, 0.045, 0.355, 1),box-shadow 200ms cubic-bezier(0.645, 0.045, 0.355, 1),color 200ms cubic-bezier(0.645, 0.045, 0.355, 1);border-bottom:1px solid;cursor:pointer;}.css-1v152rs:hover{color:#164081;}.css-1v152rs:active{color:#0d2d5e;}.css-1v152rs:focus{outline:none;border-bottom:1px solid;border-bottom-color:transparent;border-radius:4px;box-shadow:0 0 0 1px;}.css-1v152rs:focus:not([data-focus-visible-added]){box-shadow:none;border-bottom:1px solid;border-radius:0;}.css-1v152rs:hover,.css-1v152rs:active{color:#164081;}.css-1v152rs:visited{color:#2557a7;}@media (prefers-reduced-motion: reduce){.css-1v152rs{-webkit-transition:none;transition:none;}}.css-1v152rs:focus:active:not([data-focus-visible-added]){box-shadow:none;border-bottom:1px solid;border-radius:0;}

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