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21 Usability Test Interview Questions (Plus Example Answers)

Posted on July 30, 2022July 31, 2022 by Arthur Torres

Preparing for a job interview can help you answer the interviewer’s questions confidently and show your qualifications, which might give you an advantage in the hiring process. If you’re applying for a user experience (UX) or software development position, learning about common tech interview questions can help you reflect on your experiences and prepare responses with details and examples. During an interview for a developer or designer position, a hiring manager might ask you questions about your usability testing experience.

In this article, we list 21 usability test interview questions and provide example answers for some to help you prepare your own responses.

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Contents

  • What is a usability test?
  • Why might interviewers ask questions about usability tests?
  • 9 usability test interview questions with example answers
    • 1. How much experience do you have using usability testing?
    • 2. What’s the difference between quantitative and qualitative data in a usability test?
    • 3. What might you include in the introduction to a usability testing experience?
    • 4. Can you name three goals of usability testing?
    • 5. What types of questions might you ask in the pre-test screening section of the process?
    • 6. Why is understanding a user’s prior knowledge a key part of usability testing?
    • 7. How much guidance might you give a user during a usability test?
    • 8. Can you explain the difference between a moderated and unmoderated usability test?
    • 9. Why are open-ended questions useful in usability testing?
  • 12 additional usability test interview questions

What is a usability test?

A usability test is a process that measures the user experience with an application or other software product. UX designers, software engineers, video game developers and other technology professionals use these tests to improve products and resolve issues. Typically, a user completes a series of tasks on the product while a developer monitors their progress and asks questions. A developer might direct usability tests at different stages of a product’s development, because the test results can help them build new features and improve the product’s infrastructure.

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Why might interviewers ask questions about usability tests?

Conducting usability tests is often a key part of a developer or designer’s job, as these test results show them areas for improvement in applications and websites. An interviewer might ask you questions about usability tests in an interview for a software development or UX position to measure your familiarity with the testing process. They might also ask these questions to understand your professional background and assess your leadership potential. For example, having strong usability testing skills might make you suitable for a role as a team lead or senior UX developer.

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9 usability test interview questions with example answers

Usability test interview questions might focus on testing features, types of data or other parts of the process. Here are nine questions about usability testing that you might get in a software development or UX interview, with example answers to help you prepare your own:

1. How much experience do you have using usability testing?

An interviewer might ask this question to measure your familiarity with the process of usability testing. Knowing the basic principles of this process might give you an advantage in the hiring process, especially if the position includes usability testing as a daily or weekly task. When you answer this question, explain how familiar you are with the process and provide an example of a past project, if possible.

Example: “I’ve done some usability testing in my last two UX positions, especially in my work for Sunforce Application Development. In that role, my job was to create questions for usability testing across multiple applications. We created consumer applications for small e-commerce businesses, so I worked with consumers to test their experience browsing, putting items in their carts and checking out.”

2. What’s the difference between quantitative and qualitative data in a usability test?

This question tests your understanding of a key component of usability testing. Confidently explaining this concept can show a hiring manager your expertise in the usability testing process. When you answer this question, provide examples of both types of data and explain why each is important.

Example: “Quantitative data are numerical values that a user gives us as a part of a test. For example, they might rank their ease of use on a scale from one to five. We can collect that information from lots of users to understand data trends in the testing process. Qualitative data are user responses to open-ended questions, like when a user answers the question, ‘What might you add to this application?’ by saying, ‘I think the help button can be larger.” This information can help us identify the user’s priorities when they use our product.”

3. What might you include in the introduction to a usability testing experience?

An interviewer might ask this question to measure your knowledge of the different steps involved in usability testing. Each part of the testing process has a unique function, and describing how you might carry out each step can show a hiring manager your versatility. When you answer this question, provide some concrete examples of questions or statements you might make during this step.

Example: “The introduction to the usability testing experience helps the user understand the goal of the exercise and ensures the assessor and the user have the same priorities. I might start by explaining the steps we’re taking in this particular test. For example, if I’m directing a usability test for a photo editing application, I might tell the user that we’re going to upload a picture, resize and crop the image, apply a filter and share it online. Then, I always ask the user if they have any questions before we begin.”

4. Can you name three goals of usability testing?

This question asks you to think about the business applications of usability testing. An interviewer might ask this question to measure your ability to identify the context of your work, which might affect how well you work with colleagues. When you answer this question, provide examples for each goal you include.

Example: “Usability testing has many goals, but here are a few that I think are particularly important. First, usability testing can tell you why a customer might use your product compared to other options. For example, what makes your budgeting application more effective than another one? This process can also identify areas for improvement in your product, like website flow or font. Finally, usability testing can tell you what your consumers like about your product. If your users respond positively to a chat feature on your application, you might create one on your website to improve engagement.”

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5. What types of questions might you ask in the pre-test screening section of the process?

The pre-test screening allows assessors to measure factors that might affect a user’s experience during the test process, like demographic details and technological literacy. An interviewer might ask you questions about the pre-test screening to find out how much you understand about the preparation process in usability testing. When you answer this question, give specific examples of things you might ask the user.

Example: “In the pre-test screening section, I might ask questions about the user’s demographics, like ‘What is your occupation?’ I might also ask about the user’s comfort with technological applications. These questions might include ‘How often do you use a grocery ordering app like this one?’ or ‘What might you use this application for?’ These questions can give me a context for the user’s test results. For example, if a certain group of consumers find the application more challenging to use, I might work with subjects from that group to make improvements to the product.”

6. Why is understanding a user’s prior knowledge a key part of usability testing?

This question relates to the pre-test screening section, where the assessor gains knowledge about the user’s background and technical skills. An interviewer might ask this question to measure your understanding of the different factors that affect test results. When you answer this question, provide an example of a case where prior knowledge might influence a subject’s experience with a product.

Example: “If you understand a user’s prior knowledge, you gain valuable context for their testing experience. Users with prior knowledge of a type of product might have different objectives than users with no prior knowledge. For example, during a test of a photo editing application, a test subject who uses this type of program often might expect to find certain features or compare the application to others that they’ve used, which can help you distinguish the product from competitors. A user with no experience might find the product harder to use, which can show you areas for improvement.”

7. How much guidance might you give a user during a usability test?

An interviewer might ask this question to understand your testing practices. Hiring managers might prefer candidates who have similar testing practices to their current usability testing team members. When you answer this question, explain why you choose to give a certain amount of guidance during the testing process.

Example: “In usability testing, it can be effective to give relatively little guidance, because the goal of the process is to measure how well the product guides the user on its own. If you tell the user how to accomplish a task, like adding a product to an online shopping cart or paying a bill through a mobile application, then you might miss the opportunity to improve the product’s user experience. When a user asks a question about how to accomplish their directed task, that’s a sign that the product might benefit from improvements.”

8. Can you explain the difference between a moderated and unmoderated usability test?

This question asks you to define two key manners of administering a usability test. An interviewer might ask this question to understand your knowledge of testing conditions. When you answer this question, define the two types of testing methods and explain why you might use each one.

Example: “The difference between these two methods is the role of the test administrator in each technique. In moderated testing, the assessor interacts with the user and guides them through certain actions. You might use this testing method in the prototype phase because it can give you a wide range of qualitative feedback. Unmoderated testing allows the user to complete a series of tasks at their own convenience. This process can help you answer specific questions about a product that’s almost finished or get you lots of quantitative data, since you can test many users at the same time.”

9. Why are open-ended questions useful in usability testing?

An interviewer might ask this question to measure your understanding of the testing process. Each part of the testing process provides vital information about the product, including different types of questions. When you answer this question, explain why open-ended questions are useful and provide an example of a question you might ask.

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Example: “Open-ended questions can help you gain insight into users’ thoughts and feelings during the test. This information can help you adjust the product to better fit the user’s needs. For example, you might ask a user, ‘Can you describe your experience creating a new account on this application?’ to understand how easy or challenging they found that task. The user might describe points in the process that you might improve or suggest alternative ways of accomplishing the same goal. This information can be particularly helpful during the prototype stage of a product.”

12 additional usability test interview questions

Here are 12 more questions about usability testing that you might encounter in an interview:

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    Can you describe a time when you used usability testing to improve a product?

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    What are some factors that affect user experience?

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    What is the goal of the pre-test interview or survey?

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    Why is it important to ask questions while the user completes tasks?

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    What are your personal guidelines for effective testing language?

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    How important are user demographics in usability testing?

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    What types of demographic questions might you ask in a usability test?

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    How can you identify a user’s ideal experience with a product?

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    Can you explain the importance of post-testing questions?

  10. .css-1g5t2dl{font-family:”Noto Sans”,”Helvetica Neue”,”Helvetica”,”Arial”,”Liberation Sans”,”Roboto”,”Noto”,sans-serif;font-weight:inherit;color:#595959;font-size:1.25rem;line-height:1.5;color:#2d2d2d;margin-bottom:0;font-size:1rem;margin-top:1.5rem;}html[lang=ja] .css-1g5t2dl{font-size:1rem;line-height:1.75;}@media screen and (min-width: 62em){.css-1g5t2dl{font-size:1.25rem;margin-top:2.5rem;}}

    How might you create a ranking process for overall user impression of a product?

  11. .css-1g5t2dl{font-family:”Noto Sans”,”Helvetica Neue”,”Helvetica”,”Arial”,”Liberation Sans”,”Roboto”,”Noto”,sans-serif;font-weight:inherit;color:#595959;font-size:1.25rem;line-height:1.5;color:#2d2d2d;margin-bottom:0;font-size:1rem;margin-top:1.5rem;}html[lang=ja] .css-1g5t2dl{font-size:1rem;line-height:1.75;}@media screen and (min-width: 62em){.css-1g5t2dl{font-size:1.25rem;margin-top:2.5rem;}}

    Why can it be useful to observe users’ nonverbal cues during usability testing?

  12. .css-1g5t2dl{font-family:”Noto Sans”,”Helvetica Neue”,”Helvetica”,”Arial”,”Liberation Sans”,”Roboto”,”Noto”,sans-serif;font-weight:inherit;color:#595959;font-size:1.25rem;line-height:1.5;color:#2d2d2d;margin-bottom:0;font-size:1rem;margin-top:1.5rem;}html[lang=ja] .css-1g5t2dl{font-size:1rem;line-height:1.75;}@media screen and (min-width: 62em){.css-1g5t2dl{font-size:1.25rem;margin-top:2.5rem;}}

    Why might you use an echoing technique during a usability test?

  • .css-1g5t2dl{font-family:”Noto Sans”,”Helvetica Neue”,”Helvetica”,”Arial”,”Liberation Sans”,”Roboto”,”Noto”,sans-serif;font-weight:inherit;color:#595959;font-size:1.25rem;line-height:1.5;color:#2d2d2d;margin-bottom:0;font-size:1rem;margin-top:1.5rem;}html[lang=ja] .css-1g5t2dl{font-size:1rem;line-height:1.75;}@media screen and (min-width: 62em){.css-1g5t2dl{font-size:1.25rem;margin-top:2.5rem;}}

    Can you describe a time when you used usability testing to improve a product?

  • Can you describe a time when you used usability testing to improve a product?

  • .css-1g5t2dl{font-family:”Noto Sans”,”Helvetica Neue”,”Helvetica”,”Arial”,”Liberation Sans”,”Roboto”,”Noto”,sans-serif;font-weight:inherit;color:#595959;font-size:1.25rem;line-height:1.5;color:#2d2d2d;margin-bottom:0;font-size:1rem;margin-top:1.5rem;}html[lang=ja] .css-1g5t2dl{font-size:1rem;line-height:1.75;}@media screen and (min-width: 62em){.css-1g5t2dl{font-size:1.25rem;margin-top:2.5rem;}}

    What are some factors that affect user experience?

  • What are some factors that affect user experience?

  • .css-1g5t2dl{font-family:”Noto Sans”,”Helvetica Neue”,”Helvetica”,”Arial”,”Liberation Sans”,”Roboto”,”Noto”,sans-serif;font-weight:inherit;color:#595959;font-size:1.25rem;line-height:1.5;color:#2d2d2d;margin-bottom:0;font-size:1rem;margin-top:1.5rem;}html[lang=ja] .css-1g5t2dl{font-size:1rem;line-height:1.75;}@media screen and (min-width: 62em){.css-1g5t2dl{font-size:1.25rem;margin-top:2.5rem;}}

    What is the goal of the pre-test interview or survey?

  • What is the goal of the pre-test interview or survey?

  • .css-1g5t2dl{font-family:”Noto Sans”,”Helvetica Neue”,”Helvetica”,”Arial”,”Liberation Sans”,”Roboto”,”Noto”,sans-serif;font-weight:inherit;color:#595959;font-size:1.25rem;line-height:1.5;color:#2d2d2d;margin-bottom:0;font-size:1rem;margin-top:1.5rem;}html[lang=ja] .css-1g5t2dl{font-size:1rem;line-height:1.75;}@media screen and (min-width: 62em){.css-1g5t2dl{font-size:1.25rem;margin-top:2.5rem;}}

    Why is it important to ask questions while the user completes tasks?

  • Why is it important to ask questions while the user completes tasks?

  • .css-1g5t2dl{font-family:”Noto Sans”,”Helvetica Neue”,”Helvetica”,”Arial”,”Liberation Sans”,”Roboto”,”Noto”,sans-serif;font-weight:inherit;color:#595959;font-size:1.25rem;line-height:1.5;color:#2d2d2d;margin-bottom:0;font-size:1rem;margin-top:1.5rem;}html[lang=ja] .css-1g5t2dl{font-size:1rem;line-height:1.75;}@media screen and (min-width: 62em){.css-1g5t2dl{font-size:1.25rem;margin-top:2.5rem;}}

    What are your personal guidelines for effective testing language?

  • What are your personal guidelines for effective testing language?

  • .css-1g5t2dl{font-family:”Noto Sans”,”Helvetica Neue”,”Helvetica”,”Arial”,”Liberation Sans”,”Roboto”,”Noto”,sans-serif;font-weight:inherit;color:#595959;font-size:1.25rem;line-height:1.5;color:#2d2d2d;margin-bottom:0;font-size:1rem;margin-top:1.5rem;}html[lang=ja] .css-1g5t2dl{font-size:1rem;line-height:1.75;}@media screen and (min-width: 62em){.css-1g5t2dl{font-size:1.25rem;margin-top:2.5rem;}}

    How important are user demographics in usability testing?

  • How important are user demographics in usability testing?

  • .css-1g5t2dl{font-family:”Noto Sans”,”Helvetica Neue”,”Helvetica”,”Arial”,”Liberation Sans”,”Roboto”,”Noto”,sans-serif;font-weight:inherit;color:#595959;font-size:1.25rem;line-height:1.5;color:#2d2d2d;margin-bottom:0;font-size:1rem;margin-top:1.5rem;}html[lang=ja] .css-1g5t2dl{font-size:1rem;line-height:1.75;}@media screen and (min-width: 62em){.css-1g5t2dl{font-size:1.25rem;margin-top:2.5rem;}}

    What types of demographic questions might you ask in a usability test?

  • What types of demographic questions might you ask in a usability test?

  • .css-1g5t2dl{font-family:”Noto Sans”,”Helvetica Neue”,”Helvetica”,”Arial”,”Liberation Sans”,”Roboto”,”Noto”,sans-serif;font-weight:inherit;color:#595959;font-size:1.25rem;line-height:1.5;color:#2d2d2d;margin-bottom:0;font-size:1rem;margin-top:1.5rem;}html[lang=ja] .css-1g5t2dl{font-size:1rem;line-height:1.75;}@media screen and (min-width: 62em){.css-1g5t2dl{font-size:1.25rem;margin-top:2.5rem;}}

    How can you identify a user’s ideal experience with a product?

  • How can you identify a user’s ideal experience with a product?

  • .css-1g5t2dl{font-family:”Noto Sans”,”Helvetica Neue”,”Helvetica”,”Arial”,”Liberation Sans”,”Roboto”,”Noto”,sans-serif;font-weight:inherit;color:#595959;font-size:1.25rem;line-height:1.5;color:#2d2d2d;margin-bottom:0;font-size:1rem;margin-top:1.5rem;}html[lang=ja] .css-1g5t2dl{font-size:1rem;line-height:1.75;}@media screen and (min-width: 62em){.css-1g5t2dl{font-size:1.25rem;margin-top:2.5rem;}}

    Can you explain the importance of post-testing questions?

  • Can you explain the importance of post-testing questions?

  • .css-1g5t2dl{font-family:”Noto Sans”,”Helvetica Neue”,”Helvetica”,”Arial”,”Liberation Sans”,”Roboto”,”Noto”,sans-serif;font-weight:inherit;color:#595959;font-size:1.25rem;line-height:1.5;color:#2d2d2d;margin-bottom:0;font-size:1rem;margin-top:1.5rem;}html[lang=ja] .css-1g5t2dl{font-size:1rem;line-height:1.75;}@media screen and (min-width: 62em){.css-1g5t2dl{font-size:1.25rem;margin-top:2.5rem;}}

    How might you create a ranking process for overall user impression of a product?

  • How might you create a ranking process for overall user impression of a product?

  • .css-1g5t2dl{font-family:”Noto Sans”,”Helvetica Neue”,”Helvetica”,”Arial”,”Liberation Sans”,”Roboto”,”Noto”,sans-serif;font-weight:inherit;color:#595959;font-size:1.25rem;line-height:1.5;color:#2d2d2d;margin-bottom:0;font-size:1rem;margin-top:1.5rem;}html[lang=ja] .css-1g5t2dl{font-size:1rem;line-height:1.75;}@media screen and (min-width: 62em){.css-1g5t2dl{font-size:1.25rem;margin-top:2.5rem;}}

    Why can it be useful to observe users’ nonverbal cues during usability testing?

  • Why can it be useful to observe users’ nonverbal cues during usability testing?

  • .css-1g5t2dl{font-family:”Noto Sans”,”Helvetica Neue”,”Helvetica”,”Arial”,”Liberation Sans”,”Roboto”,”Noto”,sans-serif;font-weight:inherit;color:#595959;font-size:1.25rem;line-height:1.5;color:#2d2d2d;margin-bottom:0;font-size:1rem;margin-top:1.5rem;}html[lang=ja] .css-1g5t2dl{font-size:1rem;line-height:1.75;}@media screen and (min-width: 62em){.css-1g5t2dl{font-size:1.25rem;margin-top:2.5rem;}}

    Why might you use an echoing technique during a usability test?

  • Why might you use an echoing technique during a usability test?

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